Finally the senior advisor came to meet me and close the chapter once and for all...

I was amazed by his dressing.... pole tee with collar up, jeans, crocs and sunglasses. The best part is for the 5 min conversation, he had the "complete-the-look" sunglasses on.

Any decent person in the service industry or should I say everyone one knows that its rude having your sunnies on when speaking to any person...

probably like in his terms, I'm terminating the policy, so I'm not important anymore.